Refund policy

We hope you love your Invoke London jewellery, but if you change your mind, you can request a return within 14 days of receiving your order.

Items must be unworn, unused and returned in their original packaging. Customers are responsible for return postage unless the item is faulty, damaged or incorrect.

To request a return, please email madiha@invokelondon.co.uk before sending your item back. We’ll provide you with the appropriate return address and instructions. Returns sent without prior approval may not be accepted.

Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can put things right.

Exceptions

Custom or personalised items and gift cards cannot be returned. Sale items may be subject to different return conditions, except where you have a statutory right to return them.

Exchanges

If you would like a different item, please return your original item and place a new order once your return has been accepted.

Refunds

Once your return has been received and inspected, we’ll let you know when your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact madiha@invokelondon.co.uk.